1. Information We Collect

We may collect the following types of information:

Personal Information: such as your name, email address, phone number, postal address, and payment details when you make a booking or inquiry.

Booking Information: details related to your stay, property preferences, arrival/departure dates, and communication related to your reservation.

Technical Information: such as IP address, browser type, operating system, and cookies for analytics and website performance.

Communication Data: messages or inquiries you send through our contact forms, email, or other communication channels.

2. How We Use Your Information

We use your data for the following purposes:

To manage and process property bookings and reservations.

To communicate with you about your stay, questions, or special requests.

To improve our website, services, and user experience.

To comply with legal, tax, and regulatory requirements.

To prevent fraudulent or unauthorized activities.

3. Data Sharing and Disclosure

We may share your information only when necessary:

With rental platforms such as Booking.com, Airbnb, and others for booking and payment processing.

With service providers (e.g., cleaners, maintenance staff, IT and hosting companies) under confidentiality agreements.

With public authorities when required by law or regulation.

We never sell or rent your personal information to third parties.

4. Data Retention

We retain your personal data only as long as necessary to fulfill the purposes for which it was collected, including any legal or accounting obligations.

5. Cookies

Our website uses cookies to improve user experience and analyze traffic.
You can accept or refuse cookies through your browser settings. By continuing to use our website, you consent to our use of cookies.

6. Your Rights

You have the right to:

Access, correct, or delete your personal data.

Withdraw consent to data processing at any time.

Request a copy of your data in a structured, machine-readable format.

File a complaint with your local data protection authority.

To exercise these rights, please contact us using the details below.

7. Data Security

We implement appropriate technical and organizational measures to protect your personal data against unauthorized access, loss, or misuse.

8. Contact Us

If you have any questions about this Privacy Policy or how we handle your personal data, please contact us:

SolidHome

Email: info@solidhome.gr

Phone: +30 698 5164127
Website: https://solidhome.gr